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Healthcare

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  • Emergency Services
The SmartPTT-based radio communications system for emergency services ensures reliable communications between the dispatcher and the teams. For emergency dispatch services speed of reaction to a call is the most important factor affecting a favorable outcome. In this respect a professional mobile radio communication is a vital tool of the work of the emergency services.
Advantages

The SmartPTT-based radio communications system for emergency services ensures reliable communications between the dispatcher and the teams. For emergency dispatch services speed of reaction to a call is the most important factor affecting a favorable outcome. In this respect a professional mobile radio communication is a vital tool of the work of the emergency services.

Use of SmartPTT-based radio communications allows resolution of the majority of operational voice communication problems for emergency medical services:

  • Tracking of status (available, going to a call, at a call, etc.) and current location of teams
  • Duplication of information about the call with a text message forwarded from the dispatcher to the team and displayed on the radio screen, as well as sending out to the radio station the destination address
  • Operational voice communications between mobile teams and dispatchers through the use of group and individual calls.
  • Emergency voice communications between mobile teams and the services dispatcher, for example, the link between resuscitation car and dispatcher or a consultant by using an emergency call
  • Recording of all radio conversations and events on the system
  • Telephone subscriber call from the radio station, for example for the purpose of obtaining information on the availability of free places from the manager of a medical institution.
  • Ensuring communications with an ambulance team on the road in remote areas.
  • Option for mobile team to send alarm signal to the ambulance controller in the event of an emergency situation, accident or attack.
  • Protection of conversations from eavesdropping thanks to speech encryption
  • Communications between controllers via SmartPTT controller console in conference mode

At the same time the construction of a SmartPTT software-based communications system for ambulance services makes the work of dispatchers and all mobile personnel significantly more effective and successful. The visual display on the dispatcher’s monitor of all teams being managed and communication sessions:

  • minimizes the probability of missing incoming calls, whether voice or text
  • reduces the dispatcher’s reaction time to calls
  • allows seeing in real time of the location of mobile teams on the map and efficient distribution of calls
  • use of the system combined with online services for evaluating traffic congestion allows quicker arrival of mobile team at the call-out address
Technical Design

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Each ambulance team is equipped with a mobile radio station which is used to take calls from the dispatcher. If necessary the team can have at its disposal a portable radio station for the doctor sent to the call to communicate with the dispatcher or with the ambulance driver, which may be necessary in the event of a dangerous situation occurring.

The ambulance teams communicate with the dispatcher via repeaters set up so as to provide the necessary area of radio coverage. The number of repeaters depends on the size of the territory (town or city). The repeaters are interlinked either via the Internet or via dedicated communication channels.

Dispatch consoles are set up both at the central first-aid station and at substations. Dispatchers can communicate both with all system subscribers and with subscribers located in the radio coverage area of the nearest repeater. All controllers are interconnected in conference mode by means of a SmartPTT dispatch console.

Using additional radio servers and control (stationary) radio stations, a link can be provided to ambulance teams on the road in remote areas where it is not efficient to install repeaters.

Thanks to the ability to connect radio stations in analogue operating mode to a radio server, dispatcher interaction can be ensured with subscribers using analogue equipment.

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