How to configure the Lone Worker mode

15 May, 2018
Technical tips

SmartPTT Dispatcher supports the Lone Worker mode for radio subscribers. This option can be used to monitor a subscriber who works alone in a remote or dangerous zone, to make sure he has not fallen asleep / lost consciousness / fallen from height, etc.

The Lone Worker mode is fully managed by SmartPTT, and does not require any reprogramming of a subscriber radio. It can be enabled for any radio at any moment by a dispatcher, or automatically, based on subscriber’s activity (sending specific text messages, entering geofencing zones, etc.).

When a subscriber has the Lone Worker mode set, SmartPTT automatically tracks the following conditions within a specified period of time:

  • Absence of calls from the subscriber;
  • Absence of GPS data from the subscriber;
  • Immobility of the subscriber.

When one of the specified conditions triggers, SmartPTT executes the preconfigured actions.

For example, one of the employees is a Lone Worker subscriber. He or she needs to contact the Dispatcher every 30 minutes, otherwise the Dispatcher gets an alert. The settings for the Lone Worker mode in this case will be the following:

1. Open Lone Worker Rules in Dispatcher Settings. Add a new profile.

Tech tip Lone Worker

2. Open Profile Settings, enter the profile Name there.

3. Select the Condition.

                # It can be “No calls (min): 30” in our case (fig. 1 at the picture)     

4. Select the Subscriber Alert option – the way the Lone Worker subscriber will be notified, when the chosen event occurs.

                # Let’s set the text message “Call the operator!” (fig. 2 at the picture)

5. Define the time interval after the Subscriber Alert, when the Dispatcher will get an alert. In the Dispatcher Alert tab specify the actions that will be performed as an alert. Pay attention that if there are several Lone Worker subscribers, “Show on Map” checkbox will be very useful.

                # The “Attention!” text message and “Show on Map” checkbox in Dispatcher Alert tab (fig. 3 at the picture)

So, let’s summarize. We have set the rule that will provide the following options:

– if the Lone Worker subscriber does not contact the operator at least 30 min he will receive the “Call the operator!” message;

– if the Lone Worker subscriber does not contact the operator 15 min after that (45 minutes in total), the operator will see this Lone Worker subscriber on map and will receive the “Attention!” message.

Now try to do it yourself! If you will need any help – you are always welcome at