The package is available for SmartPTT Enterprise, SmartPTT PLUS, and SmartPTT Express software in all regions.
Standard Tech support Service Package for SmartPTT PLUS (Motorola SmartPTT PLUS Annual License) can be purchased only from Motorola SmartPTT PLUS control room solution for MOTOTRBO Price Catalogue.
Standard Tech support Service Package for SmartPTT Enterprise can be purchased only from Elcomplus SmartPTT Services Price Catalogue.
Standard Tech support Service Package for SmartPTT Express can be purchased only from Elcomplus SmartPTT Services Price Catalogue.
All the software licenses are valid from the moment of purchase (activation).
Response time of a tech support engineer from initial contact via the support portal is within 24 business hours.
This level supports the current official release of the software and 2 prior software versions. The customer is assisted with configuration of the software; repeater and radio configurations are analyzed. In case of confirmed software issues, an updated patch for a currently supported software release will be provided.
For any details, please contact your regional manager.
