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Careers

Technical Support Specialist

Elcomplus, the developer of SmartPTT, is looking for a Technical Support Specialist. SmartPTT is a voice dispatch console software with capabilities for GPS tracking, Job Ticketing, Telephone Interconnect, Texting and more. The Technical Support Specialist works with our Partners for pre-sale, implementation and post-sale support of SmartPTT software into Motorola MOTOTRBO two-way radio systems. The following are required and desired skills for the position:

  • Must be fluent in English (verbal and written).
  • Knowledge of Windows OS: installation of the apps, configuration and troubleshooting of network parameters and sound settings.
  • Basic knowledge of IP networking including typical protocols and architectures, IP addressing, simple router configuration, etc.
  • Knowledge of two-way radio systems is beneficial with a particular emphasis on Motorola MOTOTRBO radio systems (i.e. Connect Plus, Linked Capacity Plus, Capacity Plus & IP Site Connect).
  • Knowledge of SIP protocol and IP PBX is beneficial.

Regular duties include:

  • Provide pre-sales, implementation and post-sales technical support for customers on Elcomplus supplied products using documented procedures and available tools;
  • Provide on-site implementation, training and support of Elcomplus products on an as needed basis;
  • Work with Partners to determine how SmartPTT integrates into their radio system;
  • Use troubleshooting techniques and tools to identify technical issues/defects;
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident;
  • Attend required technical training sessions;
  • Identify and provide input on unique or recurring customer problems;
  • Attend required events for the promotion of Elcomplus and its products;
  • Communicate with vendor representatives and build strong relationships with them;
  • Collaborate with company executives regarding product functionality requests and feedback;
  • Some travel (domestic and international) may be required;
  • Maintains knowledge of Elcomplus’ product line and service offerings;
  • Provides alpha and beta testing of Elcomplus products;
  • Install and maintain radio equipment in Elcomplus lab;
  • Analyze and prepare reports on product customer value;
  • Develops product support materials required for the customers;
  • Other duties as assigned.

Work experience

  • At least 3 years of experience in technical support or system’s engineering in two-way radio, IT equipment or software

Language

  • Must be fluent in English (speaking, reading and writing)

Skills

  • Customer needs identification
  • Solid presentation skills to large groups
  • Effective communication skills with all levels

Personal qualities

  • Team player
  • Self-starter
  • Excellent communication and presentation skills
  • Persistent
  • Responsible

Please submit your résumé to michael@smartptt.com

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